Refunds & credits
Written by Schooling Seniors · Last updated
Confirmed failed tasks return reserved credits once.
Confirmed failed tasks
A confirmed failed task returns its reserved credits once. A pending task or a connection error is checked before the site decides its outcome. Do not submit repeated replacements just because the status has not updated. If you need help, send support the task ID and approximate submission time.
Pending or uncertain results
Timing depends on the queue and model response; we do not promise a fixed completion time. Once the site confirms submission, the task is saved to your account. You may close the dialog or leave and return to My videos. A slow or temporarily unknown result is not automatically a failed task.
Credits arrive only after server confirmation of payment.
Completed but unsatisfactory videos
Review the result before sharing. Facial likeness, clothing detail, gestures, background stability and lip-sync can vary with AI output. Report the task ID and the specific problem to support. A completed result does not automatically receive a new free generation or a cash refund. Email support with your task ID and a description of the problem for review.
Unused credit refund requests
For unused purchased credits, email support with the order ID, reason for the request and the account email. Cash refund requests are reviewed against the payment record, credits already used and the circumstances. We do not advertise an unconditional refund window or automatic approval. This does not remove rights that apply to your purchase.
Duplicate payments
If you believe you paid twice, include both order IDs or PayPal receipt references. First check Orders & payments: a pending page, delayed return or browser error is not proof of a second completed charge. Do not make another payment while the earlier one is still uncertain.
What an approved refund changes
A cash refund is separate from returning a failed task’s credits. When an approved refund is recorded through the payment provider, the related purchased credits are adjusted once. If those credits have already been used, that adjustment can reduce the available balance; a refund does not create an extra credit pack.
Contact and useful details
Email [email protected] from the address used for your account. For a video problem, include the task ID, selected quality, approximate submission time and a clear description. For a payment problem, include the order ID. A screenshot of the error can help, but omit passwords, payment credentials and private access codes.