Contact & support
Written by Schooling Seniors · Last updated
For account, payment, generation or data requests, include the order or task ID. Never send passwords, full card details or API keys.
Video and account support
Email [email protected] from the address used for your account. For a video problem, include the task ID, selected quality, approximate submission time and a clear description. For a payment problem, include the order ID. A screenshot of the error can help, but omit passwords, payment credentials and private access codes.
Payments and duplicate charges
If you believe you paid twice, include both order IDs or PayPal receipt references. First check Orders & payments: a pending page, delayed return or browser error is not proof of a second completed charge. Do not make another payment while the earlier one is still uncertain.
Retention and deletion requests
We have not set an automatic removal deadline for uploaded originals or generated results. Expiry of a QR code or login session does not mean the underlying file has been deleted. For access or deletion requests, contact support from the account email so we can verify which records belong to you.
Account and link security
Keep your account credentials and private QR links to yourself. Anyone holding a video-download link can open that particular result until it expires. Do not send passwords, full card details, API keys or QR access tokens to support. Use your task or order ID to identify a problem.